Customer Experience Specialist - Spanish
Core
Manage customer onboarding, case resolution, and end-to-end shipment lifecycle execution for global trade clients.
Role type
Senior Customer Experience Specialist (Logistics)
Builds
Customer satisfaction and smooth cargo delivery within the Maersk logistics environment.
Domain
Global logistics, shipping, and supply chain management.
Deliverable
client delivery
Required skills
Customer onboarding, case management, exception handling, stakeholder management, import/export process compliance, documentation facilitation, cargo readiness support, contract term adherence, SLA management, transportation management systems proficiency, cargo planning, advanced MS Excel reporting.
Preferred skills
Salesforce, SAP.
Responsibilities
Handle incoming customer service queries and issues; manage customer onboarding and relationships; ensure prompt handling of exceptions; complete import/export processes complying with SLAs; facilitate documentation and task closure; support proactive cargo readiness activities; coordinate with Area Partners for smooth cargo delivery.
Seniority
Mid-level, hands-on IC