Landside Operations Agent
Core
Manage customer orders, monitor shipments, and optimize transportation planning to ensure timely delivery and cost efficiency for global trade clients.
Role type
Landside Operations Agent
Builds
End-to-end logistics execution for ocean, air, and land trucking modes
Domain
Global logistics and freight forwarding
Deliverable
product features
Required skills
Order management, shipment monitoring, transportation planning, billing coordination, stakeholder communication, reporting, compliance adherence, cost optimization, system data entry
Preferred skills
Process improvement, problem-solving, digital proficiency, MS Office skills
Technologies
TMS System, reporting tools, transport planning and costing systems
Responsibilities
Manage multi-channel customer orders and verify order accuracy; Monitor shipments across ocean, air, and land modes to meet agreed KPIs; Optimize transportation planning for efficiency and cost savings; Coordinate billing status and perform end-to-end documentation and billing processes; Prepare daily/weekly reports for stakeholders; Ensure compliance with transport guidelines and safety standards; Proactively track deviations and notify relevant parties with solutions.
Seniority
Mid-level, hands-on IC
