Business Analyst
Core
Act as a primary liaison between business stakeholders and technical teams to support digital transformation and operational excellence within the CargoWise One application.
Role type
Senior Business Analyst (Logistics/Forwarding)
Builds
CargoWise One solutions, system enhancements, and integrations for forwarding and logistics functions.
Domain
Freight forwarding and logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CargoWise One expertise, gap analysis, process optimization, SQL, Service Now, JIRA, UAT coordination, stakeholder collaboration
Preferred skills
AI tech integration, RPA implementation, automation strategies, industry best practices knowledge
Technologies
CargoWise One, Service Now, JIRA, SQL
Responsibilities
Analyze and document business requirements into functional specifications; troubleshoot and resolve complex CargoWise One issues; conduct gap analyses to recommend workflow improvements; support system configuration, testing, and deployment; monitor system performance and identify efficiency gains through automation; advise stakeholders on strategic improvements based on regulatory requirements and updates.
Seniority
Mid-to-Senior, hands-on IC