Analista de Reportes Operativos
Core
Provide analytical support for operational management and performance monitoring by extracting, manipulating, validating, and analyzing data from various sources to develop and maintain operational reports and dashboards.
Role type
Junior operational reporting analyst
Builds
Operational reports and interactive dashboards
Domain
Business Intelligence / Operations
Deliverable
dashboards & analysis
Required skills
SQL, Microsoft Excel (advanced), Power BI, data validation, KPI analysis, data storytelling
Preferred skills
Contact Center platforms (Avaya, Cisco, Genesys, NICE inContact)
Responsibilities
Prepare and distribute recurring operational reports (daily, weekly, monthly) and ad-hoc reports; extract and transform data using SQL and Excel; design and maintain interactive dashboards in Power BI; validate data accuracy and integrity; monitor and interpret operational KPIs to identify trends; translate technical findings into clear recommendations for operations teams and management; collaborate with stakeholders to understand reporting needs; identify opportunities to automate reporting processes and reduce processing times.