DevOps & Platform Support Engineer - 24x7 on-call rotation
Core
Technical SME and Level 2 support owner for a critical communications platform within a long-running Managed Services environment, while designing and building AWS/Azure cloud solutions.
Role type
Senior DevOps & Platform Support Engineer (Managed Services)
Builds
AWS and Azure cloud environments, Infrastructure as Code, CI/CD pipelines, and automation for customer platforms
Domain
Cloud Engineering, Managed Services, Communications Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AWS and/or Azure, Infrastructure as Code (Terraform, CloudFormation, CDK, Pulumi), CI/CD, Linux, networking, scripting (Python, Bash, Node.js), Docker, Kubernetes, cloud monitoring/logging/observability, incident/problem/change management
Preferred skills
Amazon Connect, CCaaS, telephony/SIP, ITIL v4, AWS Solutions Architect Professional or Security Specialty
Technologies
AWS, Azure, Terraform, CloudFormation, CDK, Pulumi, Docker, Kubernetes
Responsibilities
Act as technical SME for critical production platform and provide Level 2 support; Troubleshoot incidents, identify root causes and drive preventative improvements; Coordinate production changes from impact assessment through to implementation and rollback; Design, build and enhance AWS and Azure cloud environments; Develop Infrastructure as Code and maintain CI/CD pipelines; Implement monitoring, logging and alerting to improve platform reliability
Seniority
Senior, hands-on IC with production support ownership