Sr. Representative, Operations
Core
Define a 'Golden Set' of labels by reviewing sample data, complete assigned data labeling tasks, and map customer feedback to identify missing or unnecessary labels.
Role type
Data labeler
Builds
Labeled datasets for AI/ML projects
Domain
Technology / Data Annotation
Deliverable
production ML models
Required skills
Data labeling, reading comprehension, root cause analysis, time management
Preferred skills
Customer service experience, data research experience, data analysis experience
Technologies
FLP
Responsibilities
Review sample data to define label sets, annotate text and audio content, add notes for unlabeled content, map customer feedback gaps
Seniority
Individual Contributor, 6 months to 2+ years experience
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