Operations Manager
Core
Supervise Team Leaders and ensure Client Service Level Agreement and financial expectations are achieved in a financial crime compliance environment.
Role type
Senior IC Operations Manager (Financial Crime/Compliance)
Builds
Operational performance and financial results for client engagements
Domain
Financial Services / AML Compliance / Business Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, AML regulations knowledge, Financial crime compliance, Transaction monitoring, KYC/EDD/CDD, Sanctions & PEP Screening, Revenue forecasting, Budgeting, Performance management, Employee coaching, Cross-functional collaboration
Preferred skills
Call center experience, Process improvement, Stakeholder management
Technologies
None stated
Responsibilities
Analyze and maintain Client Service Level Agreements; Manage and review operational reports; Select, train, develop, and manage performance of direct reports; Maximize revenue generation through data collection and forecasting; Create and maximize relationships with client partners; Provide leadership to ensure consistent administration of company policies; Conduct regular one-on-ones with direct reports; Resolve employee relation issues; Participate in cross-functional meetings to drive continuous improvement; Implement best practices and adjust staffing needs; Attend business reviews with the client.
Seniority
Senior, hands-on IC with team management
