Remote Support Engineer - Barcelona (English-speaking) - Onsite/Hybrid after probation - HD01
Core
Provide expert technical support for industrial 3D printers, resolving hardware/software issues remotely and coordinating onsite dispatches when necessary.
Role type
Support Engineer (Industrial 3D Printing)
Builds
Maintains operational readiness of 3D printing systems for enterprise clients
Domain
Manufacturing / Additive Manufacturing
Deliverable
client delivery
Required skills
3D printing workflows, hardware troubleshooting, software troubleshooting, electrical/electronic diagram reading, CRM documentation, knowledge management
Preferred skills
Graphics Arts products experience, 3D modeling software (Magics, NetFabb), customer-facing support experience
Technologies
Magics, NetFabb, CRM systems
Responsibilities
Remotely resolve hardware and software technical issues, trigger onsite FSE dispatch for unresolved cases, document case history in CRM, maintain Knowledge Management System, assist Field Service Engineers during onsite troubleshooting
Seniority
Individual Contributor
