Customer Service Assistant & Hold and Release Coordinator
Core
Managing outbound supply tasks, export transportations, and product release/hold decisions for Mars markets and factories using ERP systems.
Role type
Supply chain operations coordinator
Builds
Outbound logistics and product release workflows for factory operations
Domain
Manufacturing / Supply Chain
Deliverable
product features
Required skills
ERP systems (SAP), supply chain operations, process optimization, data-driven decision-making, change management, stakeholder coordination, quality status monitoring
Preferred skills
Experience in production areas, user support activities, European network collaboration
Technologies
Atlas, PDLS, SAP
Responsibilities
Organize direct and indirect export transportations of finished and semi-finished products; Coordinate daily dispatches with operators and external warehouses; Monitor products and warehouses to execute quality decisions; Support implementation of supply chain process changes and system upgrades; Document implemented solutions and maintain training materials.
Seniority
Junior to Mid-level, hands-on IC