Services Team leader - Technical Support
Core
Lead technical support and application engineering for Horizontal Pumping Systems (HPump) and Artificial Lift Systems, ensuring accurate reporting, compliance, and process optimization for global energy clients.
Role type
Senior IC technical support engineer (HPump systems)
Builds
Optimized HPump and Artificial Lift System solutions for oil and gas and industrial sectors
Domain
Energy (Oil & Gas) + Surface Pumping Systems
Required skills
HPump application engineering, equipment selection, system design, performance analysis, troubleshooting, root-cause analysis, engineering calculations, stakeholder management, technical documentation
Preferred skills
Experience with AutographPC and iQuote, knowledge of production and operating conditions, ability to coach less-experienced engineers
Technologies
AutographPC, iQuote
Responsibilities
Develop and review Artificial Lift Systems applications with specific responsibility for HPump systems; Use AutographPC and iQuote to perform equipment selection, system modelling, performance analysis, and optimization; Evaluate production and operating conditions to select appropriate Hpump equipment and configurations; Review equipment operating envelopes and expected system performance to identify application risks or limitations; Prepare technical recommendations, equipment selections, application designs, and supporting engineering documentation; Work with Sales and Service Delivery to understand customer objectives, technical requirements, and commercial considerations; Provide technical support during tendering, proposal preparation, technical clarification, and customer engagement; Perform engineering calculations, modelling, and offset/application analysis to identify technical risks and optimize equipment selection; Work across relevant disciplines and stakeholders to ensure all technical and operational constraints are considered in the proposed solution; Develop risk mitigation and contingency plans for technically challenging applications; Document engineering calculations, simulations, design assumptions, equipment selections, and revisions throughout the project lifecycle; Provide technical support during equipment preparation, installation, commissioning, start-up, and operation as required; Troubleshoot HPump system performance and support resolution of technical and operational issues; Compare planned/design performance against actual operating performance and identify opportunities for optimization and continuous improvement; Participate in field incident and equipment failure investigations, including root-cause analysis and corrective actions where required; Identify recurring application or equipment issues and communicate potential improvement opportunities to Engineering and Technology; Capture and share lessons learned, best practices, and case histories; Provide technical presentations, design reviews, and recommendations to customers and internal stakeholders; Coach and provide technical guidance to less-experienced Hpump engineering resources; Provide on-call technical support for critical operations when required.
Seniority
Senior, hands-on IC with leadership responsibilities