Regulatory and Customer Care Officer H/F/X
Core
Supports product registrations, import licensing, and regulatory compliance across International Division markets for pet nutrition products.
Role type
Regulatory Specialist (Food Law & Export)
Builds
Regulatory dossiers, export documentation, and market access pathways for pet food products.
Domain
Pet Nutrition / Food Law / International Trade
Required skills
Food technology knowledge, Export experience, Regulatory compliance expertise, Document management, Stakeholder coordination, Technical writing
Preferred skills
Spanish, French, Advanced Excel/Word/Adobe Pro, Multicultural environment adaptability
Technologies
Excel, Word, Adobe Pro, PID systems, Document databases
Responsibilities
Coordinate regulatory dossiers and export documentation for product registration in importing markets; Liaise with veterinary authorities to obtain certificates of free sales and control; Prepare regulatory pre-assessments for new route openings; Conduct raw materials regulatory assessments for new suppliers; Maintain country library and license trackers; Represent company interests in trade association working groups.
Seniority
Mid-level, hands-on specialist
