Service Project Manager
Core
Lead complex service projects from Order-to-Remittance handoff through warranty period, serving as the primary customer interface for industrial operations.
Role type
Senior Service Project Manager (Industrial Operations)
Builds
Customer service projects and operational delivery in the oil and gas/industrial sector
Domain
Oil & Gas / Industrial Equipment / Energy Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, contract fulfillment, financial management (budgeting, invoicing, collections), risk management, stakeholder coordination, gearbox industry knowledge, ERP systems proficiency
Preferred skills
Oracle ERP experience, site visit management, claims and contract modification handling
Responsibilities
Serve as primary customer contact for specification and commercial issues, manage project execution and contract fulfillment, report project financials, identify and mitigate project risks, manage project deliverables and closeout, ensure on-time delivery, analyze customer order specifications, respond to technical and commercial inquiries, coordinate non-conformance resolutions, monitor project milestones and priorities, support customer requirements via site visits, provide responsive customer support
Seniority
Senior, hands-on IC