Omnichannel Operations Manager
Core
Ensure technical and operational stability of the omnichannel ecosystem, managing system integrations, platform operations, and logistics flow management to support B2B and D2C fulfillment.
Role type
Senior IC omnichannel operations manager (system integration & logistics)
Builds
Seamless connectivity across front-end systems, OMS, ERP, and backend architectures for reliable end-to-end fulfillment
Domain
Retail / E-commerce / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
System integration management, Incident management, User administration, UAT & deployment, API management, Logistics workflow optimization, KPI definition, SOP creation
Preferred skills
Project Management, Scrum Master, Agile certifications
Technologies
OMS, ERP (SAP), WMS, Middleware, APIs
Responsibilities
Oversee technical interfaces between ecommerce platforms, OMS, ERP, and WMS; Lead incident management for digital omnichannel systems; Partner with global teams on back-end technology development and UAT; Supervise transactional workflows governing physical logistics; Define and monitor KPIs for digital operations; Lead cross-functional coordination meetings for operational alignment
Seniority
Senior, hands-on IC