Production Service Engineer
Core
Support customer deployments, operations, and upgrades for single-tenant Adobe Experience Manager (AEM) sites on cloud infrastructure.
Role type
Senior Production Service Engineer (Cloud Infrastructure)
Builds
Production deployments and maintenance of Enterprise mission-critical software (AEM) for customers
Domain
Digital Marketing / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
RedHat Linux, Java, Amazon Web Services, Microsoft Azure, Enterprise mission-critical software operations, troubleshooting production/non-production environments
Preferred skills
Adobe Experience Manager (AEM), Automation tools (Maven, Jenkins, Git), Chef/Puppet/Salt Stack, Bash/Ruby/Python scripting
Technologies
Amazon Web Services, Microsoft Azure, RedHat Linux, Java, Maven, Jenkins, Git, Chef, Puppet, Salt Stack
Responsibilities
Provide strategic support and consulting on Customer Experience Orchestration best practices; Enable customers with support for deployments, key product upgrades, regular maintenance, major production cutovers & releases; Triaging support for resolving critical incidents; Ensure service level agreements for customers
Seniority
Mid-Senior, hands-on IC
