Associate Director - US Predictive Customer Engagement
Core
Lead end-to-end development of AI capabilities for predictive customer engagement, translating healthcare signals into actionable recommendations for field teams.
Role type
Associate Director, AI/ML Product & Technical Leadership
Builds
Production-grade AI systems for HCP 360 data foundation, field engagement optimization, and omnichannel orchestration.
Domain
Life Sciences / Healthcare Marketing
Deliverable
production ML models
Required skills
Python, SQL, Spark, Git, MLOps, LLM application development, GenAI, Agentic AI, Data Engineering, Model Deployment
Preferred skills
Master's or PhD, Business stakeholder management, Production-grade LLM deployment, Team management
Technologies
Python, SQL, Spark, Git, CI/CD tools
Responsibilities
Own technical direction for AI capabilities prioritizing customer/content/journey; Lead development of predictive components translating HCP signals; Oversee engineering patterns for HCP 360 data foundation; Lead production operationalization and engineering hygiene; Ensure AI enhancements follow governance controls; Coach and develop engineers/data scientists.
Seniority
Senior, hands-on IC with team leadership