SAP Basis Sr. Analyst
Core
Senior SAP Basis Analyst governing external Application Management Services (AMS) partners to ensure SLA compliance and service excellence for SAP ECC, S/4HANA, BW, MDG, CFIN, and PaPM.
Role type
Senior IC SAP Basis Analyst (Vendor Governance)
Builds
End-to-end support for SAP ECC, S/4HANA, BW on Hana, MDG, CFIN, PaPM
Domain
Enterprise Resource Planning (ERP), SAP Technology, Cloud Infrastructure (Azure, AWS, GCP)
Required skills
SAP Basis operations, Vendor/AMS management, SLA/KPI governance, Incident management, Root cause analysis, Preventive maintenance, Database administration (HANA, Oracle, SQL Server), OS administration (Linux RedHat, Windows Server), RISE with SAP model, Hybrid cloud integration
Preferred skills
None stated
Technologies
SAP ECC, S/4HANA, BW on Hana, MDG, CFIN, PaPM, Azure, AWS, GCP, HANA, Oracle, SQL Server, Linux RedHat, Windows Server
Responsibilities
Lead weekly service review calls with AMS partner across L1-L3 support groups; Govern SLAs and KPIs and implement continuous improvement plans; Own end-to-end incident management lifecycle including RCA and resolution tracking; Act as technical leader for executive communication during critical incidents; Drive proactive problem management for long-term remediation; Coordinate preventive maintenance activities; Define technical infrastructure and architecture requirements for new components
Seniority
Senior, hands-on IC