Client Servicing Payments, Global Banking
Core
Senior subject matter expert for Payments Client Services, providing strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing.
Role type
Senior IC payments operations and client services leader
Builds
Strategic improvements to payment servicing, operational efficiency, risk mitigation, and client experience initiatives
Domain
Global Banking / Institutional Payments
Required skills
Payment investigations and exception processing, Payment operations and market infrastructure, Compliance, sanctions, and regulatory considerations, SWIFT MT and ISO 20022 messaging, Cross-border payment resolution, Strategic project leadership, Stakeholder management, Client relationship management
Preferred skills
Experience influencing business outcomes, Building procedures and structure for Global Banking, Analytical and problem-solving capabilities
Technologies
SWIFT MT, ISO 20022, Payment market infrastructures
Responsibilities
Serve as the senior escalation point for complex, high-risk, and time-sensitive payment investigations, Advise senior stakeholders and clients on payment servicing matters, Lead resolution of complex cross-border payment investigations, Establish servicing standards and governance frameworks, Analyze client servicing trends and recommend strategic improvements, Provide leadership and technical guidance to Client Payment Liaison Consultants
Seniority
Senior, hands-on IC with strategic leadership