Fund Administration Client Service Manager
Core
Lead contact and service delivery manager for Luxembourg Fund Administration clients, ensuring SLA compliance, operational efficiency, and strategic product development.
Role type
Senior IC Fund Administration Client Service Manager
Builds
Luxembourg Fund Administration services for Investment Managers and institutional clients
Domain
Wealth Management / Fund Administration / Luxembourg Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Fund Accounting, Change Management, Project Management, Regulatory Knowledge (CSSF), Client Servicing, Trend Analysis, Incident Management, Strategic Planning
Preferred skills
Stakeholder Management, Process Improvement, Operational Efficiency, Team Leadership
Technologies
N/A
Responsibilities
Oversee day-to-day delivery of Luxembourg FA services and manage service delays/issues; Provide technical expertise for new FA product development and SLD creation; Lead client due diligence visits and service reviews; Manage monthly reporting, KPI calculation, and incident log vetting; Evaluate and implement regulatory changes; Manage client change agenda and process improvements; Develop strategic operating models; Resolve complex client issues and liaise with internal teams; Manage projects and testing for key clients; Provide leadership and guidance to staff.
Seniority
Senior, hands-on IC with team leadership