Senior Investigator Services Representative
Core
Liaise with clinical investigator sites to manage alert values, critical values, data clarifications, and revision requests for active clinical trials.
Role type
Senior Investigator Services Representative (Clinical Research Operations)
Builds
Information flow between investigator sites and Project Management for life sciences clinical trials
Domain
Clinical research services / Life sciences
Deliverable
client delivery
Required skills
Customer service, English fluency, Mandarin fluency, Written communication, Verbal communication, Data management, Team management, Quality assurance, Audit participation, Stakeholder liaison
Preferred skills
Leadership, Fast-paced environment adaptability, Organizational skills
Responsibilities
Notify investigator sites of alert and critical values, Resolve non-routine customer issues, Facilitate information flow between sites and Project Management, Manage or support management of Investigator Services team, Coordinate work distribution within the group, Assist with QA issue investigations and SOP reviews, Participate in external and internal audits
Seniority
Senior, hands-on IC with team management responsibilities
