Manager, Business Process Management
Core
Execute strategic direction for lending services, driving loan processing efficiency and enhancing client experience across lending operations.
Role type
Manager, Business Process Management (Lending)
Builds
Lending support processes, loan documentation, portfolio support, and client servicing workflows.
Domain
Banking / Lending / Credit Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Lending products expertise, credit processes knowledge, loan servicing operations, risk management, compliance, regulatory requirements, process enhancement, technology improvement, budget management, resource allocation, team leadership, performance management, workflow management.
Preferred skills
Lending systems proficiency, reporting tools, workflow management platforms.
Responsibilities
Coordinate loan onboarding, credit documentation, and deal implementation; Liaise with Relationship Managers, Credit, Portfolio Management, Operations, and Risk partners; Act as primary point of contact for lending-related servicing needs; Conduct performance management and career development for staff; Monitor activities and ensure timely completion of loan documentation and reporting; Oversee loan pipeline management and deal status tracking; Ensure compliance with internal policies and regulatory requirements; Partner with business leadership to identify process enhancements; Provide input to budget management and resource allocation.
Seniority
Manager, hands-on leadership & execution