Sr. Strategic Operations Director
Core
Leads operational governance, strategic planning, and account management for a designated customer portfolio of assets (compounds in development) within the pharmaceutical and clinical research industry.
Role type
Senior Strategic Operations Director
Builds
Operational governance frameworks, project delivery plans, and customer account strategies for pharmaceutical development projects.
Domain
Life Sciences / Pharmaceutical / Clinical Research
Required skills
Strategic planning, Account Management, Global operations leadership, Contractual obligation management, Resource forecasting, Stakeholder management, Negotiation, Financial objective management, Quality and timeline delivery, Team building
Preferred skills
Life Science degree, Experience in CRA, Commercial, or alternative operational functions, Knowledge of IQVIA transformational practices
Technologies
MS Office applications
Responsibilities
Lead strategic planning and direction for business development initiatives; Direct global customer account operations and adherence to operational norms; Manage key metrics, milestones, and contractual obligations for a project portfolio; Serve as primary operational management contact and key relationship manager for the designated customer; Lead the review of customer pipelines and resource forecasts; Participate in Operations and Governance Committees; Support customer sales initiatives including proposal and budget development; Ensure adherence to global best practices and IQVIA business practices.
Seniority
Senior, hands-on IC