Client Solutions Specialist, FIA-LAAD
Core
Primary support liaison between clients and IQVIA, ensuring clients obtain maximum value from products and services to facilitate long-term relationships.
Role type
Client Solutions Specialist
Builds
Client satisfaction and revenue opportunities within existing accounts
Domain
Life sciences and healthcare intelligence
Deliverable
client delivery
Required skills
client relationship management, contract specification fulfillment, complex inquiry resolution, product training, meeting facilitation, database manipulation, problem solving, time management
Preferred skills
knowledge of IQVIA products, pharmaceutical industry knowledge, presentation skills
Technologies
Excel
Responsibilities
Monitor performance against service agreements, conduct product/services training for clients, represent IQVIA on external client projects, research and respond to complex client inquiries
Seniority
Mid-level, hands-on IC
