ETF Servicing Operations
Core
Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production, and settlement support.
Role type
ETF Operations Product Manager
Builds
Accurate execution of ETF servicing workflows and system enhancements for North American ETFs
Domain
Financial Services / ETF Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ETF product knowledge, primary market workflow expertise, process analysis, reconciliation, issue resolution, Excel proficiency, systems testing support
Preferred skills
Transfer agency experience, fund accounting background, custody operations experience
Technologies
Excel, internal operational systems
Responsibilities
Oversee creation/redemption order processing and basket production, monitor workflow milestones and resolve exceptions, produce and reconcile operational data, maintain service documentation and operating guides, execute ETF-specific controls, partner with technology teams on business requirements and testing
Seniority
Mid-level, hands-on IC