Product Operations, Senior Associate- Patient Experience
Core
Senior Product Operations Associate supporting the delivery, governance, and operational consistency of patient experience features (mobile app, messaging, telehealth) within the athenaOne portfolio.
Role type
Senior Product Operations Associate (Patient Experience)
Builds
Patient-facing healthcare features and workflows
Domain
Healthcare Technology / Digital Health
Deliverable
product features
Required skills
Product lifecycle management, cross-functional coordination, data analysis, AI tool usage, agile methodologies, stakeholder influence
Preferred skills
Patient engagement workflows, healthcare technology experience, AI/automation tool proficiency
Technologies
AI tools (Claude, GPT, Codex)
Responsibilities
Partner with product managers to support feature delivery from idea to general availability; Surface risks and trends to inform decision-making; Coordinate cross-team dependencies; Support alpha, beta, and release readiness for AI-enabled features; Analyze portfolio data to identify opportunities and communicate recommendations; Use AI tools to summarize information and improve decision quality; Document workflows and best practices for Product Operations.
Seniority
Senior, hands-on IC
