Sr Product Sppt Tech Advisor
Core
Senior Technical Advisor ensuring stability, reliability, and customer success for IQVIA's strategic data delivery platform (SDP) by acting as a technical escalation point and driving continuous improvement in support processes.
Role type
Senior IC product support technical advisor (SaaS platform)
Builds
Strategic data delivery platform (SDP) for life sciences and healthcare industries
Domain
Healthcare intelligence / SaaS data delivery
Required skills
incident triage, root cause analysis, production support, stakeholder management, microservices architecture, distributed systems, cloud infrastructure support, database troubleshooting, automation of operational tasks
Preferred skills
FastAPI, Node.js, PostgreSQL, MongoDB, AWS/Azure/GCP, Docker, Kubernetes, CI/CD pipelines
Technologies
Python, Node.js, PostgreSQL, MongoDB, AWS, Azure, GCP, Docker, Kubernetes
Responsibilities
Own end-to-end incident triage including problem identification, impact analysis, root cause analysis, and permanent remediation; Provide clear, customer-ready communication on incidents, risks, timelines, and resolutions; Partner with engineering teams to improve monitoring, alerting, observability, and high-availability strategies; Analyze application behavior, logs, metrics, and database interactions to identify performance and reliability issues; Drive improvements in support processes, SOPs, and triage models to reduce manual effort and repeat issues; Support QA, UAT, and production go-lives including pre-release readiness and post-release validation
Seniority
Senior, hands-on IC