Veterinary Customer Service Representative 2
Core
Front-line client services specialist supporting clients, customers, clinicians, and care-giving colleagues in a veterinary medical center.
Role type
Customer Service Representative
Builds
Front-line client support services
Domain
Veterinary Medicine / Healthcare Administration
Deliverable
client delivery
Required skills
Medical terminology, customer service principles, money handling, computer system data entry, emergency response coordination
Preferred skills
Complex problem resolution, established office practices
Responsibilities
Responding to routine, complex, and medical emergency situations; Answering and directing internal and external calls; Creating accurate day-to-day admitting information; Resolving routine and complex situations using medical terminology and procedures; Maintaining safe money handling practices
Seniority
Entry-level to Mid-level