Insight Analyst
Core
Analyze retention performance, customer behavior, and business outcomes to identify trends, risks, and opportunities for a health insurer.
Role type
Senior business insight analyst (retention)
Builds
Dashboards, reporting, and evidence-based narratives supporting strategic decision-making
Domain
Health insurance / Customer retention
Deliverable
dashboards & analysis
Required skills
Data analysis, opportunity sizing, forecasting, stakeholder management, change management, commercial awareness
Preferred skills
PRINCE2/APM, portfolio management, customer experience
Technologies
None explicitly stated
Responsibilities
Analyse retention performance and customer behavior; Produce dashboards and reporting; Assess and size retention initiatives; Create evidence-based narratives for senior stakeholders; Support governance and benefits tracking; Collaborate with Data, Finance, Technology, and Operations teams.
Seniority
Mid-to-Senior, hands-on IC