Client Experience Coordinator
Core
Coordinate repairs between healthcare professionals and technicians for complex medical equipment and life-saving imaging devices.
Role type
Client Experience Coordinator (Service Desk)
Builds
Service dispatch workflows for medical device maintenance
Domain
Healthcare / Medical Equipment Services
Deliverable
client delivery
Required skills
Active listening, data entry, work order system management, medical equipment terminology knowledge, emergency escalation, process adaptation, follow-up execution, issue documentation, visitor coordination, peer coaching, data analysis
Preferred skills
Customer service experience, college education
Technologies
Microsoft Outlook, work order systems
Responsibilities
Manage incoming interactions from healthcare professionals, document equipment issues and determine severity, dispatch service requests to technicians, escalate emergency situations, document and escalate safety incidents, perform follow-up activities, assist with visitor side-by-sides, conduct data entry and analysis
Seniority
Entry-level to Mid-level, hands-on IC