Manager, Threat Protection Services
Core
Lead a global team of Threat Strategy Managers to maximize customer value in email security programs, ensuring retention and defending the Managed Threat Program.
Role type
Senior IC manager leading a team of threat strategy managers
Builds
Customer email security programs and managed threat services
Domain
Cybersecurity / Email Security / Threat Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and talent development, Customer advocacy and escalation management, Strategic and operational oversight, Threat intelligence and technical leadership, Managed security or consultancy experience, Knowledge of Proofpoint products (Gateway, TAP, TRAP), Understanding of threat actor tactics, techniques, and procedures
Preferred skills
Deep understanding of email threat landscape (phishing, BEC, malware, credential theft), SIEM technologies and security event correlation, Customer success platforms (Totango, Salesforce), Industry certifications (CISSP, CISM, CEH), Experience building and scaling service delivery teams
Technologies
Proofpoint Gateway, Proofpoint TAP, Proofpoint TRAP, SIEM
Responsibilities
Lead, mentor, and coach a team of Threat Strategy Managers; Manage and monitor support interactions and customer escalations; Develop and oversee comprehensive strategies to meet complex customer requirements; Maintain a deep understanding of the evolving threat landscape
Seniority
Manager, hands-on leadership
