Representative, Guest Services
Core
Front-line customer service and sales agent serving guests and retailers at a shopping mall, acting as the primary point of contact for Simon's interaction with visitors.
Role type
Guest Services Representative
Builds
Guest services center operations, gift card sales, and tourism initiatives
Domain
Retail / Shopping Mall
Deliverable
product features
Required skills
Customer service, sales, cash handling, financial reconciliation, guest inquiry resolution, tourism program execution, compliance adherence
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide high-quality, friendly service to guests; sell Simon Gift Cards and other payment products; manage daily financial deposits and reconciliation; maintain professional appearance and marketing displays; respond to guest and retailer inquiries; execute tourism initiatives and VIP shopper programs; support co-workers and other departments; ensure compliance with corporate policies.
Seniority
Entry-level, individual contributor