Concierge
Core
Front-line customer service role managing a bag-free shopping and home delivery program at a shopping center, handling pick-ups, storage, and deliveries for shoppers.
Role type
Customer service concierge (retail/hospitality)
Builds
Bag-free shopping experience and home delivery services for mall shoppers
Domain
Retail / Shopping Center Operations
Deliverable
product features | client delivery
Required skills
Customer service, sales, mobile app literacy, loss prevention, multi-tasking, physical stamina
Preferred skills
None stated
Technologies
Apple iOS apps
Responsibilities
Pick up items from mall stores, organize them at the consolidation center, and prepare them for delivery; communicate program benefits and procedures to customers; ensure product condition is new and undamaged; track items using mobile technology; provide directions and answer general inquiries about the shopping center; maintain professional appearance and working areas.
Seniority
Entry-level to Junior, hands-on IC