Sr. Product Support Tech Advisor
Core
Manages and coordinates the qualification and deployment of Salesforce-based systems and provides support services for regional and global business applications.
Role type
Senior Salesforce Platform Support and Implementation Lead
Builds
Internal and external business applications on the Salesforce platform (Sales Cloud, Service Cloud)
Domain
Healthcare data services / Salesforce CRM administration
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce administration, Apex development, Visual Force/Lightning components, SQL (MS SQL Server/Oracle), ITIL v3 Foundation, incident/problem/change management, capacity planning, vendor contract management, system deployment, security management (roles, profiles, sharing rules), reporting and dashboard creation
Preferred skills
Salesforce Certified Administrator, DevOps model understanding
Technologies
Salesforce, Apex, Visual Force, Lightning, Data Loader, Eclipse, AJAX Toolkit, Copado, OwnBackup, MS SQL Server, Oracle SQL Developer
Responsibilities
Provide support for internal and external end users of Salesforce platform and application problems; Interact with software vendors and development teams to restore service and correct core problems; Manage and coordinate the implementation of business applications; Coordinate validation activities related to the deployment of business applications; Produce and assist training and communication programs; Coordinate with service providers in incident, problem, and change management; Support vendor contracts to established service level agreements; Maintain knowledge of the IT industry and recommend potential solutions to managers
Seniority
Senior, hands-on IC
