Contact Centre Sales Advisor
On-site
Core
Guide existing customers through policy renewal conversations, diagnose needs, and introduce tailored health products and services via inbound calls.
Role type
Contact Centre Sales Advisor
Builds
Customer retention and policy renewals for Bupa's health insurance members
Domain
Health insurance / Contact Centre
Deliverable
client delivery
Required skills
Sales experience, customer service, regulatory compliance, database management, questioning techniques, product knowledge
Preferred skills
PC skills, adaptability to new systems, influencing complex information
Responsibilities
Taking inbound calls from members, working with multiple systems, managing customer queries to resolution, maintaining customer database, introducing tailored products and services