Customer Relations Service Manager
Core
Lead end-to-end complaints management and regulatory compliance for Bupa Global's health insurance business across multiple jurisdictions.
Role type
Senior Customer Relations Service Manager (Regulatory & Operations)
Builds
Complaints management function, regulatory reporting, and governance frameworks for Bupa Global
Domain
Health Insurance / Regulatory Compliance
Deliverable
client delivery
Required skills
People leadership, line management, performance management, workforce planning, talent management, organizational change, stakeholder influence, root cause analysis, risk mitigation
Preferred skills
Background in global health insurance market
Technologies
None stated
Responsibilities
Lead the complaints management function ensuring regulatory compliance; Provide strategic oversight of operational and regulatory risks; Oversee production of regulatory reporting and governance packs; Drive complaint root cause analysis and corrective actions; Monitor operational performance against KPIs and SLAs; Lead, coach, and develop the Complaints team; Build relationships with regulators and senior leadership
Seniority
Senior, hands-on IC with team leadership