Product Support Engineer
Core
Manage New Product Introduction (NPI) quality evaluations, post-launch field support, and service ticket/KPI reviews for home appliance products.
Role type
Product Support Engineer (Home Appliances)
Builds
Home appliance products and services
Domain
Consumer Electronics / Home Appliances
Required skills
NPI product testing, test case development, root cause analysis, firmware/software QA testing, data analysis, technical documentation, troubleshooting guide creation, service repair training
Preferred skills
Knowledge of home appliance products and functions, proficiency in MS Excel (macros, pivots, charts), ability to interpret engineering specifications
Technologies
MS Excel, MS Office suite, test equipment, testing devices
Responsibilities
Conduct NPI product testing and serviceability evaluations, analyze call service data to resolve field quality issues, provide on-site support for defective products, manage firmware/software quality assurance testing, create troubleshooting guides and repair procedures, travel overseas for product evaluation and training
Seniority
Mid-level, hands-on IC