Product Support Senior Engineer
Core
Lead Digital Appliance (DA) product engineers, manage NPI quality strategies, conduct field failure analysis, and ensure quality sensing across the entire DA product line.
Role type
Senior Product Support Engineer (Digital Appliances)
Builds
Digital Appliance products (home appliances)
Domain
Consumer Electronics / Home Appliances
Required skills
Root cause analysis, Schematic reading, PCB layout analysis, Firmware/software QA testing, Data analysis, Service repair documentation, Troubleshooting guide creation, Technical leadership, VOC data analysis, MS Excel (macros, pivots)
Preferred skills
Home appliance product knowledge, Mentorship of junior engineers, Executive-level technical reporting, Independent problem solving, Multi-task prioritization
Technologies
MS Office suite, MS Excel
Responsibilities
Lead comprehensive NPI product testing and performance evaluation; Perform early production quality evaluations at factories; Conduct deep-dive root cause analysis for complex field quality issues; Manage firmware/software quality assurance testing; Create troubleshooting guides and repair procedures; Mentor and upskill product support engineers and technician training teams.
Seniority
Senior, hands-on IC with leadership responsibilities