Manager, Data Analytics
Core
Lead a data team to provide insights, build models, and create dashboards for Samsung.com eCom operations to drive business strategy and optimize fulfillment KPIs.
Role type
Manager, Data Analytics (eCommerce Operations)
Builds
Operational dashboards, predictive models for trends/anomalies, strategic data recommendations for leadership
Domain
eCommerce / Retail Operations / Data Analytics
Deliverable
dashboards & analysis
Required skills
Team leadership, data collection/cleaning/analysis, SQL, Python, Tableau/Power BI, statistical methods, cloud platforms (GCP/AWS), e-commerce metrics, vendor management
Preferred skills
High-volume DTC fulfillment/returns experience, SAP, data warehouse implementation
Responsibilities
Lead a team of 3 data engineers and analysts; Intake and align resources for data requests; Drive strategic planning for eCom operations; Analyze large datasets for customer behavior and operational trends; Prepare reports and dashboards for decision-making; Manage vendor partners for eCom operations; Partner with customer service to improve experience; Implement new data ingestion processes and dashboarding tools; Monitor exception reporting and KPIs for lead times and shipping.
Seniority
Manager, hands-on IC with team leadership
