AI Operations Lead, CPX
Core
Strategic thought leader for AI integration across CPX systems, optimizing the tech stack and operationalizing high-value AI use cases.
Role type
Senior IC AI Operations Lead
Builds
Scalable AI solutions and standardized operational workflows for Professional Services, Customer Success, and Support functions.
Domain
Enterprise SaaS, AI Operations, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI program management, business process re-engineering, vendor management, technology budget oversight, change management, cohort analytics, stakeholder consultation, ROI measurement, roadmap planning, mentorship
Preferred skills
Subject matter expertise in AI tooling, experience with enterprise AI platforms (Claude, Gong, NotebookLM, Gemini, Workato), strategic AI investment leverage
Technologies
Claude, Gong, NotebookLM, Gemini, Workato
Responsibilities
Define and improve processes for internal generative AI and autonomous agent utilization; manage AI technology spend and track financial benchmarks; consult with functions to formalize AI solution intake workflows; partner with InfoSec on secure-by-default AI practices; drive success metrics in ambiguous spaces via pilots and baselines; document undocumented workflows to develop AI-augmented standards; provide strategic direction to distributed AI Champions.
Seniority
Senior, hands-on IC
