Technical Account Manager - Enterprise Support Engineer
Core
Provide advanced technical support and engineering-level investigation for mission-critical financial crime compliance platforms serving top banking and financial institutions.
Role type
Senior IC Enterprise Support Engineer (Cloud-Native/Financial Crime)
Builds
Enterprise Anti-Financial Crime Platform
Domain
Financial Services / Cloud-Native Infrastructure
Required skills
Kubernetes/OpenShift troubleshooting, Java web applications, SQL/NoSQL databases, REST APIs, Cloud infrastructure (AWS/Azure/GCP), Root-cause analysis, Incident management, Scripting (Bash/Python/Java), Log analysis, Container orchestration
Preferred skills
Spanish language proficiency, Linux/Unix administration, SSO/Identity management (SAML/OAuth), Messaging middleware (Kafka/IBM MQ)
Technologies
Kubernetes, OpenShift, Helm, Azure, AWS, Google Cloud, Java, SQL, REST, Kafka, IBM MQ, Redis, TLS/SSL
Responsibilities
Own end-to-end support cases from intake to resolution, Investigate and reproduce complex production issues across application and infrastructure layers, Lead Severity 1 incident investigations with customers, Analyze logs, metrics, and traces to isolate failures, Validate defect corrections and confirm outcomes with customers, Create technical findings and defect reports
Seniority
Senior, hands-on IC