Quality Planning Senior Manager
Core
Manage product quality for Samsung Electronics America's mobile technologies and consumer electronics through field sensing, monitoring, and customer satisfaction initiatives.
Role type
Senior Manager, Quality Planning
Builds
Quality management processes and strategies for mobile devices and consumer electronics
Domain
Consumer Electronics / Mobile Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Quality management, product management, customer service, root cause analysis, statistical process controls, budget management, SOP development, data analysis, project management
Preferred skills
Mobile telecommunications industry experience, leadership, coaching, problem-solving
Technologies
Project management tools, spreadsheets, charts, graphs
Responsibilities
Develop and lead the Quality Management team; Provide strategic direction for the Quality function; Identify quality KPI performances; Manage product sampling and performance verification; Drive resolution of post-launch product failures; Conduct root cause analysis for product issues; Manage departmental budget; Develop and maintain quality processes and SOPs
Seniority
Senior, hands-on IC with leadership
