Senior Software Engineer II – IT Operations Management
Core
Designing and delivering automation and integration solutions across hybrid infrastructure environments to improve IT operations visibility, reporting, and effectiveness.
Role type
Senior Software Engineer (IT Operations Management)
Builds
Automation and integration solutions for ITOM platforms, fleet management tooling, and observability systems
Domain
IT Operations, Hybrid Infrastructure (Physical Datacenter + Cloud)
Deliverable
production ML models | product features | infrastructure
Required skills
PowerShell, Python, API design (REST/JSON), SQL (MySQL), Infrastructure-as-Code (ARM, Terraform), Data modeling, Observability platforms, ServiceNow (Flow Designer, Business Rules, REST APIs, CMDB), Hybrid infrastructure management (Azure, AWS, VMware, Hyper-V, Proxmox, OpenStack), Physical datacenter operations (hardware lifecycle, provisioning, asset tracking), Endpoint management, Fleet management tooling, AI-assisted development tools
Preferred skills
AI tooling fluency, Mentoring junior engineers, Code review leadership
Technologies
ServiceNow, PowerShell, Python, Azure, AWS, VMware, Hyper-V, Proxmox, OpenStack, ARM, Terraform, MySQL, REST, JSON, Dell hardware
Responsibilities
Design and deliver automation and integration solutions across ITOM platforms, fleet management tooling, and observability systems; Build and maintain APIs and data pipelines supporting IT operations visibility and reporting; Support and automate operations across physical datacenter infrastructure and virtualized/cloud environments; Apply IT governance practices and fleet management discipline across managed endpoints and infrastructure; Collaborate with operations, infrastructure, and service management teams to identify gaps and translate them into engineered solutions; Apply AI tooling fluently and deliberately to accelerate delivery and improve solution quality; Mentor junior engineers on development methodology, automation patterns, and operational best practices
Seniority
Senior, hands-on IC with mentorship responsibilities