Senior Manager, Quality Assurance (QA)
Core
Lead a QA team and act as a trusted advisor to clients, shaping quality strategy and driving delivery excellence for client engagements.
Role type
Senior Manager, Quality Assurance (QA)
Builds
Quality strategies, test automation frameworks, and high-performing QA teams for client engagements
Domain
Digital Marketing / Customer Experience / Software Testing
Required skills
QA leadership, test strategy, test automation, quality metrics, AI in QA, stakeholder management, commercial awareness, team coaching, risk management
Preferred skills
ISTQB certification, experience with AI-assisted test design, experience with Claude/Copilot tools
Technologies
Confluence, SharePoint, AI tools (Claude, Copilot)
Responsibilities
Define and evolve QA standards and methodologies; oversee delivery quality and escalate risks; own the full employee lifecycle including hiring and performance management; act as a trusted advisor to clients and lead pre-sales activities; lead reskilling of QA engineers in AI
Seniority
Senior, hands-on IC with people leadership
