AI Governance Concierge Service Lead
Core
Lead the AI Governance Concierge Service to act as a primary point of contact for business teams, conducting discovery to identify the right AI solutions and managing the end-to-end engagement lifecycle from request to post-launch review.
Role type
Senior IC AI Governance Service Lead (Team Direction)
Builds
An operational AI Governance Concierge Service that accelerates time-to-solution for business teams by validating needs, managing submissions, and driving continuous improvement of the governance process.
Domain
Enterprise Technology / AI Governance / Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise technology and IT governance, team management, cross-functional stakeholder management, agile methodologies, AI/ML concepts and risk landscape, consultative problem-solving
Preferred skills
Media/marketing/advertising industry experience, GenAI governance frameworks (NIST AI RMF, EU AI Act, ISO 42001), enterprise AI platforms (Claude, Copilot, Gemini), vendor risk assessment, enterprise workflow tools (ServiceNow, OneTrust)
Technologies
ServiceNow, OneTrust, Coupa, AIRS, NIST AI RMF, EU AI Act, ISO 42001
Responsibilities
Serve as primary point of contact for business teams throughout the engagement lifecycle; Direct the work of AI Governance Analysts and Engineers; Own the team's operating rhythm and the AI Concierge Program Tracker; Maintain partnerships with Legal, Security, Privacy, and Procurement; Resolve blockers and escalate risks; Drive continuous improvement of the governance service and policies.
Seniority
Senior, hands-on IC with team leadership
