PMO Manager
Core
Define, standardise, and optimise client operations processes (revenue recognition, time tracking, invoicing, resource allocation) to enable growth and client focus for new Merkle entities.
Role type
Senior PMO Manager (Operations Transformation)
Builds
Centralised operational workflows and governance frameworks for multi-channel commerce platforms
Domain
Digital business transformation / Experience consultancy / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business process transformation, Financial principles, Contractual frameworks (MSA, SOW, Change Request, PO), Data analysis, Excel, Stakeholder management, Process automation
Preferred skills
New process definition, Undefined environment navigation, C-level executive facilitation
Technologies
Excel
Responsibilities
Lead transformation of CO processes into new systems and ways of working; Support Program/Project Managers and C-level executives with operational metrics; Standardise and optimise work across departments to operate as a single entity
Seniority
Senior, hands-on IC with strategic oversight
