Senior Data Scientist - Customer Experience and Channel Innovation
Core
Design and deploy patient/customer engagement use cases (experiments, AI-enabled solutions, campaigns) to enhance CVS Health's patient experience and business outcomes.
Role type
Senior Manager, Data Science (Strategy & Hands-on IC)
Builds
Patient engagement workflows, AI-enabled messaging, and data-driven product enhancements for CVS Health.
Domain
Healthcare / Customer Experience / AI & Machine Learning
Deliverable
production ML models
Required skills
Python, SQL, PySpark, Cloud computing (Azure/GCP/AWS), Descriptive/Inferential statistics, Experimental design (A/B testing), Machine Learning, Data Engineering, Stakeholder management, Team leadership
Preferred skills
Generative AI/LLMs, Deep learning, AI output evaluation, Conversational AI, Healthcare data (PHI/HIPAA), Data visualization
Technologies
Python, PySpark, SQL, Azure, GCP, AWS, LLMs, Conversational AI
Responsibilities
Design and develop patient engagement use cases and AI solutions; Lead deployment of analytical models and guide engineers through product development; Perform hands-on data analysis and AI output evaluation; Mentor junior analysts and direct contract resources; Translate business needs into analytics problems.
Seniority
Senior, Manager (Strategy & Hands-on IC)
