Sr Client Operations Analyst
Core
Supports relationships with health plan partners by providing accurate follow-up, ad-hoc reporting, data analysis, and client deliverables.
Role type
Senior Client Operations Analyst
Builds
Client marketing materials, recurring metrics, reports, and deliverables for health plan partners
Domain
Healthcare / Health Insurance
Deliverable
dashboards & analysis
Required skills
Data analysis, Excel (intermediate to advanced), Google Suite, Project management, Cross-functional collaboration, Client communication, Documentation, Quality assurance
Preferred skills
Client-facing experience, Remote work autonomy, Task prioritization, Independent problem solving
Technologies
Excel, Google Suite (Gmail, Sheets, Slides)
Responsibilities
Respond to client requests and ad-hoc reporting; Maintain client marketing materials and support information; Organize and present KPIs; Execute client SLAs for reports and deliverables; Document client meetings and track action items; Monitor success metrics and serve clients; Assist with reconciliation of client deliverables; Track client requests and member grievances.
Seniority
Senior, hands-on IC