Senior Epic Development & Support Engineer
Core
Senior Epic Development & Support Engineer managing production support, environment maintenance, and project delivery for CVS Health's Ambulatory Epic solution.
Role type
Senior IC Epic Development & Support Engineer
Builds
Ambulatory Epic EHR environments and production support systems for CVS Health
Domain
Healthcare IT / Electronic Health Records (Epic)
Required skills
EpicCare Ambulatory certification, Epic application configuration, test planning & execution, clinical application knowledge, project management, gap analysis, SLA management
Preferred skills
Experience with large projects, matrix team collaboration, process improvement
Technologies
Epic (Ambulatory module)
Responsibilities
Manage a team of Epic production support analysts; Monitor and triage production support queues; Build and maintain Epic environments; Lead discovery calls and design sessions; Create use cases, business requirements, and technical specifications; Support vendor upgrades and system changes; Identify and document process and data gaps.
Seniority
Senior, hands-on IC with team management