Sr Manager, Partner Relationship Manager
Core
Senior Manager leading supplier governance, performance oversight, and strategic vendor relationship management for Aetna business organizations and Centers of Excellence.
Role type
Senior Manager, Strategic Vendor & Supplier Governance
Builds
Operational resilience and compliance for outsourced healthcare services (claims, customer service, pharmacy, care management)
Domain
Healthcare Payer / Insurance Operations
Required skills
Vendor governance, SLA/KPI management, executive stakeholder management, regulatory compliance (CMS, HIPAA), risk management, contract negotiation, audit coordination, escalation management
Preferred skills
Global BPO management, QBR facilitation, operational risk reduction, audit execution, partnership health optimization
Technologies
None explicitly stated
Responsibilities
Lead supplier governance programs and Quarterly Business Reviews; Monitor supplier performance against SLAs and KPIs; Manage escalations and coordinate cross-functional responses; Support new supplier onboarding and RFPs; Ensure compliance with CMS, HIPAA, and security standards; Facilitate executive forums and performance reviews
Seniority
Senior, hands-on IC with strategic leadership
