Supervisor of Referral Services
Core
Supervise a team of 15-18 TPS specialists to deliver comprehensive care and manage patient calls for adults on Medicare in medically-underserved communities.
Role type
Senior IC team supervisor (call center/healthcare)
Builds
Patient care coordination and contact center operations
Domain
Healthcare / Primary Care
Required skills
Team supervision, performance management, coaching, process improvement, statistical analysis, scheduling, conflict resolution, project leadership, mentoring, OKR management
Preferred skills
Subject matter expertise in closing skills gaps, innovation, collaboration
Technologies
Google Docs, Google Sheets
Responsibilities
Supervise team performance and provide daily direction to advocates, evaluate processes and suggest operational improvements, administer performance reviews and training, lead special projects and process development, act as a mentor to other supervisors, partner with Quality Assurance teams, identify process gaps and recommend solutions, drive team recognition and culture.
Seniority
Senior, hands-on IC