Supervisor of Referral Services
Core
Supervise a team of 15-18 TPS specialists to deliver quality, efficient patient care and manage comprehensive care for patients in medically-underserved communities.
Role type
Senior Team Supervisor (Call Center/Referral Services)
Builds
Patient care coordination and referral services for primary care centers
Domain
Healthcare / Medicare / Medically-underserved communities
Required skills
Team leadership, performance management, coaching, process improvement, statistical analysis, scheduling, conflict resolution, project leadership, subject matter expertise
Preferred skills
Multitasking, time management, innovation, mentorship, collaboration
Technologies
Google Docs, Google Sheets
Responsibilities
Supervise team of 15-18 specialists, provide daily direction on patient calls, evaluate processes and suggest improvements, provide statistical feedback and coaching, write performance reviews, ensure training and resources, lead special projects, act as mentor to other supervisors, partner with Quality Assurance team, identify process gaps, drive team recognition.
Seniority
Senior, hands-on IC